塔卡常见问题
- Can I pick up my Tower 卡 instead of having it mailed?
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是的. 你必须发邮件到 university-personnel@redant999.net within 24 hours of uploading your photo to schedule a time to pick up your Tower 卡. 塔卡是 released during certain hours within 的 day.
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- Will I get access to buildings once I have my card?
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是的. You will have immediate access to general academic buildings on campus, however, if you need access to specific rooms or offices, please contact your 部门 admin so 的y may assist you by submitting a "Key/Access Request" form to FD&O
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- 我无法填写塔卡申请表.
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你必须登录到 一个.redant999.net 要访问表单. 如果你有n't set your password and registered for DUO, click 的 首次用户登录指南 for 的 steps; have your ID number ready. 如果您已登录,但仍无法访问 塔卡申请表格,联系UP在 university-personnel@redant999.net 如需进一步协助.
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- I tried to upload my photo and got an error message?
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单击 My Photo Upload troubleshooting guide to find solutions to 的 most common 问题. If you are still not able to upload a photo, skip step 1 and move on to step 2 .通过填写 塔卡申请表格. To access this form, you must first be logged into 一个.redant999.net. 单击 首次用户登录指南 to set your password and register for DUO if you haven't d一个 so already, 的n email 在 university-personnel@redant999.net 为您的照片提供进一步的帮助.
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- 什么 is an acceptable photo to upload to 的 MyID website?
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See 的 below for 的 standards of an acceptable photo
- 只能上传数码照片. 不接受印刷本.
- 使用纯白色/浅色背景.
- 使用清晰的照片.
- You must be al一个 in 的 photo; no o的r people, pets or objects are allowed.
- Your face must be visible; no shadows on 的 face and head must be uncovered (except 由于宗教原因).
- Glasses may be worn; no sunglasses are allowed.
- The photo should be recent and taken within 的 last few months to reflect current 外观.
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- How long does 的 process take to receive a Tower 卡?
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The 2 steps must be completed prior to obtaining your Tower 卡. 塔卡是 usually generated within 24 hours of uploading an approved photo to 的 MyID website.
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- I'm a newly appointed POI, 志愿者, or 访问ing Scholar. 我需要什么表格
上传到塔卡申请表格?
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你将被要求 to upload a copy of your approved Appointment Form from DocuSign.
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- 我在一个辅助部门工作.e. Spartan Eats, Student Union, 研究基金会, 或塔基础),并需要一张塔卡. 我需要做什么?
- Can I have my photo taken instead of me uploading a photo?
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是的, we can take your photo at 的 大学工作人员 office. 你将被要求 联系UP university-personnel@redant999.net. 为了避免 wait time, appointments made in advance are preferred.
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- 我的卡丢了. 我能换一个新的吗?
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To obtain a replacement Tower 卡, 请联络UP,电邮: university-personnel@redant999.net to arrange a time to pick up a new Tower 卡. 收到新塔卡后, 如果你的旧卡被发现,不要使用它. 补领新卡后, access on your old card will be removed and transferred to your new card. 如果你有 问题 with access on your new card, please reach out to FD&O在(408)924-1950.
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- I wanted to have my Tower 卡 mailed to me but now I want to pick it up. 这是
可能的?
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塔卡是 generally mailed out within 24 hours of uploading your photo and completing 的 塔卡申请表格. If you change your mind and prefer to pick up your Tower 卡, you may do so if 卡片还没有寄出. 请联络UP,电邮: university-personnel@redant999.net 查询.
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- I'm having technical 问题 and cannot complete 的 two steps listed online. 什么
我该怎么办??
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如果你不能完成 required 2 step process to obtain your Tower 卡, 请联络UP,电邮: university-personnel@redant999.net 寻求帮助.
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- I am having technical 问题 and cannot upload my photo to 的 MyID website?
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If you are not able to upload your photo, please skip to step 1 and move on to step 2 .过程的完成 塔卡申请表格,然后联系UP university-personnel@redant999.net 请帮忙处理你的照片.
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- I am having technical 问题 and cannot complete 的 塔卡申请表格? 什么
我该怎么办??
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如果你不能完成 塔卡申请表格, please be sure to upload your photo to 的 MyID website,然后联系UP university-personnel@redant999.net 寻求帮助 with obtaining your Tower 卡.
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- 可以接受预约吗??
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是的, however, 塔卡是 generated at certain times with 的 day. 为了避免 wait time, it is preferred that you contact UP to schedule a time to come in.
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- Can my Tower 卡 be printed with my preferred name?
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是的. Tower 卡s may be generated with a preferred name. 将显示首选名称 on 的 face of 的 card and your legal name will be printed on 的 backside.
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- 我在一个辅助部门工作.e. Spartan Eats, Student Union, 研究基金会
or Tower Foundation) and need a replacement Tower 卡. 我需要做什么?
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To obtain a replacement Tower 卡, 请联络UP,电邮: university-personnel@redant999.net to arrange a time to pick up a new Tower 卡. 你将被要求附上一份副本 of a signed memo from your auxiliary's HR 部门. 联系你的助手的HR 取得部门签署的备忘录.
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